Returns & Refund Policy
Effective Date: 17 April 2025
At Rozestore LTD, customer satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help with easy returns and refunds.
1. Return Eligibility
- You may request a return within 14 days of receiving your order.
- Items must be in unused, original condition and in their original packaging.
- Proof of purchase (order number or invoice) is required for all returns.
2. Non-Returnable Items
Returns are not accepted for:
- Used or damaged items due to misuse
- Clearance or final sale items (unless faulty)
3. How to Initiate a Return
To start a return, please contact us at support@rozestore.com with your order details and reason for return. Our team will guide you through the process.
4. Return Shipping
- The customer is responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a trackable shipping service for safe delivery.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
6. Exchanges
We do not offer direct exchanges. If you want a different item, please return your original purchase and place a new order.
7. Contact Us
If you have any questions about returns or refunds, please get in touch:
- Rozestore LTD
- Operated By: JOHN BROWN TAYLOR MONTEITH
- 16-14 Newlands Rd, Durham, United Kingdom, DH1 1AP
- 📞 Phone: +44 7400 404251
- 📧 Email: support@rozestore.com